FAQ

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(800) 90-NuTel

Frequently Asked Questions

Do I have to sign a contract?

How is billing handled?

Will I have E911 with my voice package?

I have multiple phone numbers, is this a problem?

Is there an installation fee?

What about internet and voice security?

How do I add or change my service?

Do I keep my old phone number or do I have to get a new number like some other companies require?

What features do your voice packages have? Do you charge more for things like voice mail, caller I.D. , call waiting, etc like the phone company does?

Are there any taxes and/or fees?

Does Internet service include E-mail?

Do I have to sign a contract?

No. Residential and small business customers are NOT required to sign a contract. At NuTel, we believe our prices, features and quality of service are the only incentive you need to stay with us. If you have any issues with our services, we want to be the first to hear of them.

How is billing handled?

Billing is done electronically. Payments are scheduled and can be sourced from your MasterCard, VISA, American Express or Discover card. If you prefer, we can also automatically deduct payments from your checking account. Our on-line portal gives you complete access to your billing and payment history, as well as the ability to print your invoice if you so desire. Payment reminders and receipts will be sent to the e-mail you gave us when you signed up.

Will I have E911 with my voice package?

Absolutely, E911 will be handled the same way your existing phone company does, through your local E911 service, the transition is transparant and without inturruption.

I have multiple phone numbers, is this a problem?

No, we can switch single line accounts and mutiple line accounts.

Is there an installation fee?

Nutel does not charge an installation fee for residential and small business services. Business service, such as T1 customers will be required to pay an installation fee.

What about internet and voice security?

Wireless networks offer far greater security than wireline networks.Our wireless backbone is fully encrypted with 256bit DES security protocols, offering the highest level of security commercially available. Wireline networks have far more exposure and access points. Anyone with a $5 telephone can monitor your calls from outside your home, or anywhere there is a service box along the side of the road.

How do I add or change my service?

All service orders (adds, moves, and changes) are done via your secure internet connection. In many cases changes can be done electronically and without the need for a service call. In addition your NuTel account history is available to view via the internet.

Do I keep my old phone number or do I have to get a new number like some other companies require?

Most numbers can be moved to NuTel. We will work with your old phone company to port (switch) your number into the NuTel network. The time required to port your number depends on your existing phone company's rules. A phone number usually can be switched within a few days.

What features do your voice packages have? Do you charge more for things like voice mail, caller I.D. , call waiting, etc like the phone company does?

NuTel offers a complete set of voice features at absolutely NO additional cost to you. Some phone comapanies charge up to $12.00 for each additional feature. NuTel voice packages have all of the latest voice features. A complete list of voice features can be found in the "Our Services" section of this web site.

Are there any taxes and/or fees?

NuTel is required to collect certain taxes and fees. These are based on the city you live in. The fees are detailed on your monthly bill. They may include: ---- 911 Recovery Fee, State 911 Fee and Poison Control Fee: The Emergency 911 Recovery Fees and Poison Control Fees are used to recover costs directly associated with the developing, implementing and maintaining a nationwide and local E911 and poison control service in compliance with FCC regulations. ---- State Sales & Use Tax: These are state, local and municipal taxes that are collected based on the city you live in. ---- Municipal Telecom Tax: This tax is assessed based on the city you live in. ---- Federal Universal Service Fund: The Universal Service Fund is a Federal Communications Commission (FCC) program designed to ensure the availability of affordable telecommunications service to schools, libraries and rural healthcare facilities; it also serves to subsidize local service in high-cost areas and low-income households. This fee is based on a quarterly percentage that is assessed by the FCC. For more information, please visit www.fcc.gov.

Does Internet service include E-mail?

Yes! In locations where we provide Internet service, subscribers may request E-mail accounts be set up on our (yourname)@MyNuTel.com domain. This can be accessed using POP3 mail clients such as Outlook, or by using our web interface. Specific access information is made available upon setup. Residential accounts can have up to 6 E-mail accounts. Business subscribers will be provided with additional accounts as required.